Keeping their cool: Partnership spurs HVAC firm to new growth - The Business Journal of the Greater Triad Area:

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He joined as a partnee two years ago, enabling the company to focus on building its commerciall construction and service businessand de-emphasize its residentialp interests. “I had confidence when he came over because he had a long track record of doing this type of Newberry saysof Kittinger, a commercial construction “The potential for me was to become a partner with a company and being able to start the commercia l side up pretty much from scratcg and building it to what it is today. That was primarily my Kittinger says. “I’ve been doing this for a long time and done it for a coupleovother companies, and this was an opportunity of right time, right place.
” Air Doctors saw its commercial constructionj revenue grow about 500 percent to $1.2 million last Its total revenue was $2.2 more than six times greater than 2006. Newberry is expectinf $2.5 million in revenue this year, with commercial construction accounting for55 percent, commerciakl services 30 percent and residentialk maintenance and installation 15 percent. Air Doctors is in the process of making the commercial construction busines a separate company with anew name. “Mikes had a decent customer baseto start,” Kittinger “He had done real well with gettingf in some customers.
He just didn’tr know how to do the bigger jobs, how to estimate them and how to micro-manag e them.” Air Doctors installx and services HVAC systemss for facilities suchas schools, office and medicapl buildings, churches, restaurants and The company is bidding on largert projects — up to $1.5 millioj — now that struggling residential heating and air installers are movint to the commercial side and offerinb discount prices. “It affects our bottomn line because we have to push the grosamargin down, but you make up for that in size and Newberry says. “It definitely changes everything. It changes your salezs process. It takes a lot longee on the front end.
It’s more time consumintg with project management.” Newberry’s customer service philosophy is to neverr say no to a request even if it is outside Air core services. Through the years Newberrgy has used his maintenance backgrouns to patch leaky fix plumbing and repair acappuccino “I tell my guys all the ‘Don’t ever tell them no. If somebodyu has to tell them no it’ll come from the top; it’s not going to come from the bottom,’ ” Newberryy says.
“My guys are, ‘Yes, we can, and what can I do for ”